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Views 3085  l   Votes 0  l   2021.01.25 08:47

[Notice] Season 1 & 2 Reorganization   [22]

Natara    Lv.  2
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    Free Play Ends_20210115_Banner_EN 1.jpg

    Hello, everyone!

    We sincerely thank you for the love and support for White Island.

    We are well aware that many of our players were curious about White Island and the release news on White Island Season 3.
    We sincerely apologize that we were not able to provide you with the latest news until now.

    Once again, we are very thankful for all of our players who have supported us patiently for a long time.

    Currently, the White Island development team is preparing to progress with the production of Season 3!
    As the first step of the progress, we are planning on reorganizing and updating White Island Seasons 1 & 2.

    Below are the details.

    1. "Free Episode Play upon 3 Days Waiting Time" Service Termination
    - Previously, a free episode was available after 3 days of waiting time upon clicking the episode unlock button for the locked episodes.
    This service will be provided until February 7th.
    Afterwards, "Paid Manda" will be required to open the episodes.

    2. "Facebook Sign In" Feature Discontinuation
     - Please note that the Facebook Sign In feature is planned to be discontinued. We will assist you to sign in through the "Email Sign In" method accordingly if you send us your Facebook ID (email address) that is connected to your White Island account at cs@visualshower.com with your in-game nickname.

    Please note that even if the Facebook Sign In feature gets discontinued, your account data that is connected to your Facebook account will be preserved on the VisualShower server.

    Please feel free to contact us anytime as the management team is checking the email continuously to assist our users to connect their accounts.

    We will continue to announce the update progress through our notice and keep you updated!
    We hope you'll continue to support us, and we sincerely thank you for your interest! :)

    Thank you.
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    • Lusarusrex 2021.04.01 05:48
      I checked back to see how things were. Good to hear the series hasnt been discontinued.

      It sounds like the team is really going through everything and making sure what you put out is something you can truly be proud of. Which is good, it means the result will be amazing.
      I like that seasons 1 and 2 are being "reorganized"
      Reply
    • MsRoyalMaster 2021.04.13 19:17
      Any news about the game? No more Google sign and now no more Facebook sign... It's getting really difficult to link my account and play the game in modern phones (I'm now on a Poco X3 NFC and I'm getting precision issues when touching the screen, I LOVE WHIE ISLAND, I LOVE BEYOND THE BONDS AND BLUESTONE... BUT PLEASE SUPPORT BEYOND THE BONDS AND WHITE ISLAND!! WE WANT AND LOVE THIS GAMES
      Reply
    • Natara 2021.04.14 01:42
      Hello MsRoyalMaster,

      We apologize for the inconvenience.
      Please note that you'll be able to enjoy White Island through email sign in at the current state.
      Regarding the precision issue, we'd sincerely appreciate it if you could provide us with a video clip of your issue at cs@visualshower.com with your in-game nickname and the details of the issue.

      Also, we will make sure to make announcements regarding any news or updates.
      We sincerely thank you for your love and support for our games.

      Please contact us through our Support page if you have any questions regarding the provided information.
      Thank you.
      Reply
    • Hyuin 2021.04.18 22:33
      Season 3 LESS GO! Any plans for future games or BtB as well?
      Reply
    • Natara 2021.04.19 02:10

      Hello Hyuin,

      We sincerely ask for your understanding that it is difficult for us to provide information on future game plans according to our internal policies.

      Currently, there are no official update dates regarding BTB.
      We will make sure to announce any updates and recent news through our official forum page (http://btb.visualshower.com/en).

      Thank you.

      Reply
    • USER2FD02 2021.05.03 16:21
      What if I don’t remember my nickname?
      Reply
    • Natara 2021.05.04 01:37
      Hello USER2FD02,

      Please contact us through our "support" page with the following information:
      - Previous account nickname
      - Connected SNS information Facebook, Google Play, etc. / Email connection if you have connected your account.
      - If you are an android user and have made any purchases, please provide us with the screenshot of the receipt number that starts with a GPA.

      We will work hard to retrieve your account.
      We ask for your understanding that we can provide support through the "support" page as the process involves your personal information.

      Thank you.
      Reply
    • gui_258 2021.05.25 17:30
      Oh yeah let's go, happy to know season 3 is a thing. Will the season pass be the same price as the previous season or is it too early in development to tell this?
      Reply
    • Natara 2021.05.26 02:47
      Hello gui_258,
      Thank you for your love and support!

      If your inquiry is on Season 3 Season Pass, we sincerely ask for your understanding that it is difficult for us to provide information on the Season 3 Season Pass currently.

      Please feel free to contact us through our "Support" page if you have any further inquiries or if your inquiry is on another issue.
      Thank you.
      Reply
    • AzXeLl 2021.06.15 07:44
      Is the game still available ?? It is that I look for it from the play store and it no longer appears
      Reply
    • Natara 2021.06.16 01:16
      Hello AzXeLl,

      We apologize for the inconvenience.
      Regarding the White Island Google Play issue, the development team is planning to check and make modifications.
      However, we ask for your understanding that it is expected to take a long time.

      Please contact us through our "Support" page if you have any further inquiries!
      Thank you.
      Reply
    • AzXeLl 2021.06.16 06:22
      Thanks!!
      Reply
    • Kaitoichi 2021.06.26 08:49
      Keep up the good work! I'm still cheering on for the series!
      Reply
    • Natara 2021.06.28 02:02
      Hello Kaitoichi,

      We sincerely thank you for your love and support!
      We will make sure to announce any updates and recent news through our forum page.
      Thank you for cheering for the series for a long time.

      Thank you.
      Reply
    • Opiumhigh 2021.07.10 22:14
      Hi can I not use Manda that I earn from Blustone?
      Reply
    • Natara 2021.07.12 01:43
      Hello Opiumhigh,

      Please note that only "Paid" Manda from your account is linked.

      Please feel free to contact us anytime through our "Support" page if you have any further questions!
      Thank you.
      Reply
    • USER6E9F5 2022.01.11 23:38
      Hello! I adore your games but I don't have any money. The free aspect was part of what kept me playing. Well there absolutely be no way to play for free anymore? Will free play be permanently discontinued?
      Reply
    • Natara 2022.01.12 05:58
      Hello USER6E9F5,
      Thank you for your love and support.

      We sincerely ask for your understanding that the free play service has been completely terminated at the current state and that the episodes can be played only by using Paid Manda.

      Please feel free to contact us anytime through our "Support" page if you have any further questions.
      Thank you.
      Reply
    • C2Floof 2022.01.26 18:13
      When will season 3 pre registration in google play ?
      Reply
    • Natara 2022.01.27 01:18

      Hello C2Floof,

      We sincerely ask for your understanding that it is difficult for us to assist you with future plans according to our internal policies.
      We will make sure to make announcements regarding any news or updates.

      We sincerely thank you for your love and support.
      Thank you.

      Reply
    • jaibyrd 2022.01.27 06:55
      How do I buy more manda?
      Reply
    • Natara 2022.01.28 03:16
      Hello jaibyrd,
      We apologize for the inconvenience regarding Manda purchase.

      We are currently preparing to provide Manda purchase feature through the website, but we sincerely ask for your understanding that the process might take some time.
      Therefore, please follow the next steps for a quicker way to purchase Manda at the current state.

      > First, please download Blustone (another game of VisualShower) and purchase Manda through the Blustone app.
      * Please make sure to purchase Manda after signing in to Blustone using the SAME account ID and password used on White Island.

      > If you have purchased the Manda on the same account, your purchased Manda will be linked to White Island.
      You’ll be able to check your Manda on White Island and use it immediately.

      Please feel free to contact us anytime through our "Support" page if you face any issues during the process.
      Thank you.
      Reply
    • cruzluiz12 2022.12.10 16:42
      We about to enter 2023 and still no update on season 3, Kinda “sus”
      Reply
    Editing mode
    List of Articles
    No. Subject Number of Replies Views Author Date
    » [Notice] Season 1 & 2 Reorganization   [22] file 22 3085 Natara 2021.01.25
    Sticky [Notice] Google + Support Serving Ending with Resolutions   [6]  6 25261 VSpang 2019.02.18
    Sticky [Notice] Forum Usage Policies   [1]  1 1805 VSpang 2017.08.29
    Sticky [Notice] How to Earn Manda   [17]  17 12722 VSpang 2017.01.23
    223 I didn't get Manda   [2]  2 47 ChaThai 2022.11.04
    222 Cannot Open The Game   [1]  1 99 xentr0n 2022.09.13
    221 Cannot buy manda   [1]  1 73 Aki6000 2022.07.07
    220 When will season 3 come to light???   [5]  5 229 神因我飞翔 2022.07.02
    219 Alright Visual Shower— Please Be Open   [5]  5 324 SamanthaBa 2022.02.23
    218 What has happened with the game?   [1]  1 427 Irisandina 2021.11.23
    217 Future of White Island   [3]  3 331 Hyuin 2021.10.08
    216 Free Play Bug   [2] file 2 285 Miriam0010 2021.05.15
    215 Constructive Criticism and Feedback on White Island   [4]  4 276 Lusarusrex 2021.04.02
    214 What is going on?!?!?!? Where is Season 3??   [3]  3 360 SamanthaBa 2021.04.01
    213 Season 3   [1]  1 364 Zeebake 2020.11.09
    212 Madana   [1]  1 456 Shadowlords 2020.05.18
    211 Well wishes of Health to all   [1]  1 429 Prissydixie 2020.03.23
    210 Ages   [4]  4 478 zeroonii 2020.02.11
    209 Future updates in games?   [3]  3 13086 Giana 2020.02.03
    208 Season 2 Ep 10   [1]  1 225 REHAN 2020.01.15
    207 Beyond Two Bounds problem?   [2]  2 265 Xelarexgaming 2019.12.14
    206 Dead or not?   [2]  2 372 LamkaCz 2019.11.28
    205 Season 3 coming soon?   [3]  3 1683 LordDeath 2019.10.11
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