Views 54  l   Votes 0  l   2017.11.09 14:18

White Island stops loading   [3]

nick-hole    Lv.  4
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    White Island game for iOS starts up but after I touch the screen the hour glass spins about 2 times than it stops and screen goes black. I have tried restarting my phone, closed and re-opened the app and nothing works. How do I fix this?
    • VSpang 2017.11.09 15:25
      Hello, we are sorry to hear about the issue you are having. Please try initializing your data by 1) restarting the app, 2) tap the upper left corner continuously in the "Please touch the screen." page until you get a pop-up prompt, 3) Choose "Yes" to initialize your data. Please let us know if your problem persists after doing so. Thank you.
    • nick-hole 2017.11.09 20:06
      Doesn't work. I keep tapping upper left corner but i don't get a pop up message.
    • VSpang 2017.11.10 15:40
      If you have trouble initializing data, please try reinstalling the game. Thank you for following up with us.

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