Views 66  l   Votes 0  l   2019.07.14 18:26

Friend Request Error   [3]

Ulti638    Lv.  2
    • 65/100
    Returned to this game after 3 years
    http://wi.visualshower.com/en/443362
    ?

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    Is it just me or does a sign saying
    "connection information is not valid. Please force close and restart the app. If the problem reoccurs, you must reinstall the app. (0004)"
    pop up everytime I try to request a friend even though my connection is fine?
    Also "this app cannot run normally due to an unknown network failure. (0000)" pops up everytime I close the forums window. I don't think there's anything that is wrong with my network connection T_T
    • Natara 2019.07.15 14:33
      Hello Ulti638,
      We sincerely apologize for the inconvenience.
      It might be inconvenient, but please try to reinstall the Blustone app after deleting it once to check if the same issue occurs.

      If the same issue occurs after the re-installation, please contact us through our "Support" page.
      We will make an additional investigation upon your issue.

      Please feel free to contact us if you have any further questions.
      Thank you!
    • Ulti638 2019.07.16 06:08
      Thanks, but after further investigation the sign doesn't seem to affect any functions so the game runs smoothly nevertheless.
    • Natara 2019.07.16 15:31
      Hello Ulti638,
      Thank you for the confirmation. We are glad to hear that there are no problems occurring during your play.
      We will make sure to investigate and make improvements upon the issue you have inquired about.
      Please feel free to contact us anytime through our "Support" page if you face any problems during the play.
      Thank you.

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